Manager, IT Infrastructure & Operations
Tazapay is a global payments company providing cross-border money movement.
Funding history
Investors
Projects
About Tazapay
Tazapay provides regulated global payment infrastructure for businesses operating across borders. Its unified platform supports payment acceptance, stablecoin-to-fiat conversion, multi-currency business accounts, treasury and FX management, local payment methods, hosted checkout, payment links, API integrations, and payouts in more than 100 currencies. The company also offers white-label collection and payout services for platforms, along with buyer protection, compliance, risk management, and fraud protection. Its stated customers include fintechs, Web3 platforms, marketplaces, travel companies, online gaming businesses, SaaS platforms, and digital-product providers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the IT infrastructure team and own day-to-day operations, incident management and service restoration. You will define and run a multi-year infrastructure roadmap, drive automation and IaC adoption, manage Google Workspace and workplace services, ensure reliability, security and compliance, manage vendors and budgets, and report KPIs and SLAs to leadership.
Requirements
- 12+ years of experience in IT infrastructure, systems engineering or IT operations
- Hands-on experience across server, storage, virtualization, network, identity and endpoint technologies
- Hands-on experience managing Google Workspace across multiple offices and geographies
- Experience with ITIL-aligned incident, problem, change and release management
- Understanding of capacity planning, monitoring, disaster recovery, business continuity and infrastructure security
- Experience managing cross-functional stakeholders, executive communication and vendors
- Exceptional communication and people leadership
- Experience with cloud and hybrid environments (AWS, Azure or GCP)
Responsibilities
- Lead and scale the IT infrastructure team
- Own day-to-day operations, incident management and escalation handling
- Define on-call rotations, escalation runbooks and incident response protocols
- Define and execute a multi-year infrastructure roadmap
- Drive automation, tooling standardization and IaC adoption
- Manage technology lifecycle including EOL/EOS tracking and refresh cycles
- Administer Google Workspace including Gmail, Meet hardware, Shared Drives, user accounts, SSO and MFA
- Manage workplace services, onboarding/offboarding and site rollouts
- Own capacity planning, high availability, backup and disaster recovery
- Partner with Security on endpoint security, network segmentation and Zero Trust
- Support audit readiness for SOC 2 and ISO 27001
- Define observability and monitoring strategy
- Manage vendors, contracts, procurement and infrastructure budgets
- Define, track and report KPIs, SLAs and OLAs to IT leadership and C-suite