Learning & Education Specialist
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help build the programs that grow the Product Support team's capabilities. You will maintain and improve onboarding, program manage continuing education such as booster trainings, partner on release enablement, co-own knowledge management strategy, and build feedback loops to find where the team needs more support.
Requirements
- 4+ years of experience in learning & development, enablement, support operations or similar roles in a technology company
- Data-driven approach to improving programs
- Strong communication skills
- Cross-functional collaboration with Product, Engineering and Support
- Excellent program management abilities
- Bachelor's degree or equivalent combination of education, training, and/or experience
Responsibilities
- Maintain and improve the onboarding program for new Product Support team members
- Program manage continuing education initiatives, including identifying needs, developing curriculum and measuring effectiveness
- Partner on release enablement for new products and features
- Co-own the internal knowledge management strategy
- Build feedback loops to understand where the team needs support or training
Benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Visa sponsorship
