Lead Clinical Robot Associate
Diligent Robotics is an Austin-based healthcare robotics company and wholly owned subsidiary of Serve Robotics that develops and deploys Moxi hospital service robots.
Funding history
About Diligent Robotics
Diligent Robotics creates socially intelligent, AI-native mobile-manipulation robots for healthcare workflows. Its Moxi robot performs routine hospital logistics, including medication and lab-sample deliveries, so clinical teams can focus on patient care.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor and safely assist mobile service robots in a hospital environment. You will collect data, troubleshoot real-world situations, and provide detailed feedback to engineers. You will support hospital staff and communicate about robot operation. You will also prepare monthly schedules, train new associates, approve time cards, address corrective-action issues, and arrange coverage for callouts.
Requirements
- High school diploma or GED
- Experience leading a small team, including scheduling, training, and support
- Customer service and de-escalation skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks simultaneously
- Ability to make quick decisions independently
- Ability to lift up to 40 pounds
- Ability to work varying shifts, including nights and weekends
- Willingness to work significant holidays
- Ability to obtain vendor credentials, including required immunizations, a background check, and a drug screen
Responsibilities
- Monitor and safely assist mobile service robots in a hospital environment
- Collect data and troubleshoot real-world situations
- Provide detailed and accurate feedback to engineers
- Prioritize the customer experience and meet or exceed expectations
- Communicate with hospital staff and the public regarding robot operation
- Prepare and publish monthly schedules
- Onboard and train new Clinical Robot Associates
- Approve time cards
- Escalate corrective-action issues
- Find coverage for callouts