Junior Operations Manager for Retirement Savings Custody Account
HV Capital is a European venture capital firm that provides capital and support to bold founders across multiple stages and industries. With 26 years of experience, they have backed companies across AI & Enterprise Software, Deep Tech, Resilience & Defence, FinTech, and Consumer sectors.
About HV Capital
HV Capital is a venture capital firm with 26 years of experience investing in European innovation across multiple industries and business cycles. The firm backs founders from early stage through growth, spanning multiple fund generations, with a portfolio that includes companies in AI & Enterprise Software, Deep Tech, Resilience & Defence, FinTech, and Consumer sectors. Notable portfolio companies include NEURA Robotics, Zalando, n8n, Isar Aerospace, Quantum Systems, ARX, and Scalable Capital, with several portfolio companies having reached IPO. HV Capital has approximately €2.89 billion in assets under management and works with founders across multiple disciplines and team perspectives.
Skills
About the Role
You will take responsibility for and carry out transfers, allowance management, bonus applications, tax processing, and edge-case handling for the retirement savings custody account, all while strictly adhering to SLAs and KPIs. You will continuously develop into the central subject-matter expert for all topics related to daily operational business. You will provide expert support to customer teams as they assist their end users, answering complex questions about retirement provisions. You will continuously optimize workflows through the targeted use of AI, automation tools, and cross-functional collaboration. You will ensure smooth operations and proactively address risks while strictly observing legal regulations and internal guidelines.
Requirements
- Basic understanding of market rules and common retirement provision products, especially Riester pension
- Knowledge of the legal framework and basic understanding of data exchange with the Zentrale Zulagenstelle für Altersvermögen (ZfA)
- Strong interest in working with artificial intelligence and actively using AI tools in daily work
- Reliability and resilience during periods of high workload as well as diligent schedule management
- Native-level German and business-fluent English, written and spoken
- High level of initiative combined with strong teamwork skills
- Several years of professional experience with a deep focus on Riester pension and related operational processes (preferred)
- Solid experience in data analysis and process optimization using visualization tools, and knowledge of SQL, Python or workflow automation such as n8n (preferred)
- Practical experience using large language models such as Claude or comparable AI-supported solutions (preferred)
Responsibilities
- Take responsibility for and carry out transfers, allowance management, and bonus applications
- Handle tax processing and edge-case handling under strict SLA and KPI compliance
- Develop into the central subject-matter expert for daily operational topics
- Support customer teams in assisting end users and answering complex retirement provision questions
- Optimize workflows through AI, automation tools, and interdisciplinary collaboration
- Ensure smooth operations and proactively address risks in compliance with legal regulations and internal guidelines
Benefits
- 30 days of annual leave
- Sports and health benefits
- Access to confidential professional coaching
- Ability to work remotely from abroad for up to 183 days per year
- Fully paid one-month sabbatical (UpRest) after every four years of tenure
- Personal learning and development budget
- Hybrid or remote work from hubs in Berlin, London or Tallinn, or location-independent within Europe depending on the role
- Employee equity participation program
- Company-wide events such as UpFest, team dinners, offsites and holiday parties
- Employee Resource Groups such as Upfem and UpVergent