Junior Operations & Community Manager
Skills
About the Role
You will execute daily operational tasks across premises in Zug and Vaduz, manage member onboarding and offboarding, handle postal services, and maintain accurate CRM and administrative records. You will support basic accounting tasks such as invoice preparation and payment follow-ups, act as a front-facing contact for members and visitors, respond to inquiries via email, phone and in person, and provide occasional operational assistance for events including setup and logistics.
Requirements
- Minimum 2 years of professional experience in operations, administration, hospitality, customer service, or a related field
- Strong organizational and multitasking skills with attention to detail
- Client-oriented mindset with excellent interpersonal skills
- Ability to work independently with a proactive approach to problem-solving
- Comfortable with administrative tools, spreadsheets, and digital systems
- Basic accounting knowledge is an advantage
- English professional proficiency
- German good working knowledge
- Valid driving license
- Valid work permit
- Flexibility to travel between Zug and Vaduz
Responsibilities
- Execute daily operational tasks across the premises in Zug and Vaduz
- Manage onboarding and offboarding processes for members
- Manage postal services including mail reception, sorting, notifications, and distribution
- Maintain accurate internal records and CRM data
- Support basic accounting tasks including invoice preparation and payment follow-ups
- Act as a front-facing contact for members, visitors, and service providers
- Deliver a high-quality customer experience aligned with hospitality standards
- Respond to inquiries via email, phone, and in person
- Support relationship management with existing clients
- Handle client requests efficiently and escalate when necessary
- Provide occasional operational assistance to the events team for setup and logistics