Junior HR Operations Specialist - Mandarin Speaking
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support end-to-end HR operations by coordinating onboarding and offboarding, maintaining accurate employee records, responding to routine HR enquiries, supporting payroll and administration, collaborating on systems access and new-hire setup, maintaining operational documentation, and identifying process improvements.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Psychology or a related field
- 1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment, including internships
- Basic understanding of onboarding, offboarding, record-keeping, benefits, and payroll
- Bilingual proficiency in Mandarin and English in written and verbal communication
- Proficiency with MS Office, especially Excel
- Strong verbal and written communication skills
- Professional and responsive customer service mindset
- Highly organized and detail-oriented with the ability to prioritize multiple tasks and meet deadlines
- Ability to maintain confidentiality and handle sensitive employee information with discretion
- Problem-solving aptitude and ability to suggest practical improvements
- Experience with HRIS or HCM systems, preferably Employment Hero
- Familiarity with local employment or labour law
- Exposure to process improvement or operations
- HR certification or training, or progress toward certification
Responsibilities
- Support onboarding by preparing employment contracts, setting up HR systems and accounts, and coordinating with relevant parties
- Assist with offboarding and termination processes, including asset returns, system updates, and final payments or benefits
- Maintain accurate and confidential employee records in HR information systems
- Respond to employee enquiries about HR policies, benefits, systems, and tools
- Support payroll, Employment Relations, and administration tasks
- Review HR operations processes, identify recurring issues, and help implement workflow improvements
- Collaborate with IT, Finance, and other cross-functional teams on systems access, equipment provisioning, and new-hire setup
- Maintain SOPs, process flows, HR systems user guides, and employee and manager FAQs
Benefits
- Performance-based bonuses
- Health and wellness benefits
- Flexible working arrangements