Junior FinCrime Analyst
Deblock helps users manage finances by combining a traditional current account with a non-custodial crypto wallet in a single platform.
Funding history
About Deblock
Deblock helps users manage traditional and digital assets by providing an IBAN account integrated with a non-custodial wallet. With it, users can receive salaries, make payments with debit cards, and manage cryptocurrencies with full control over private keys. Deblock bridges traditional banking with self-custody crypto management for European users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will review and investigate fraud cases, decide their outcomes, escalate unusual activity, follow relevant policies and guidelines, and cooperate with other teams to provide efficient support and maintain customer satisfaction.
Requirements
- Previous experience in Customer Support or FinCrime is valued
- Multitask and prioritize in a fast-paced environment
- Communicate effectively in written and spoken English
- Understand fintech and cryptocurrency concepts and trends
- Work independently and collaboratively
- Work rotational eight-hour shifts five days per week in a 24/7/365 operation
Responsibilities
- Review and investigate fraud cases
- Decide the outcomes of fraud cases
- Escalate unusual activity to internal experts
- Follow written policies procedures and relevant guidelines
- Cooperate with other teams to provide efficient support
Benefits
- Competitive compensation
- Private health insurance with dental
- Technology equipment
- 30 days of paid holidays
