Junior Customer Experience Associate
Streamflow is a crypto token-distribution platform providing vesting, token locks, airdrops, staking, payroll-like payouts, and related token-management tools.
Maintainer signals as of 9/23/2026
Funding history
Investors
About Streamflow
Streamflow provides blockchain-based infrastructure for managing token operations across the token lifecycle. Its products support customizable vesting schedules, token locks, large-scale airdrops, staking, token transfers, and automated distribution through a web application and developer SDKs.
Skills
About the Role
Handle chat-based support across Telegram, Intercom, Discord, and other platforms; troubleshoot product issues; test new features; report bugs and feedback; maintain FAQs and support tools; improve macros and workflows; monitor support metrics; and help improve response quality and speed. This is a fixed-schedule full-time role requiring reliable availability during an assigned 8-hour shift.
Requirements
- Native-level English writing
- Fast typing and rapid response skills
- Strong attention to detail
- Ability to explain complex ideas simply
- Comfortable handling multiple live chat conversations
- Some understanding of web3 or crypto basics
- Willingness to test tools and find bugs
- Ability to work independently and organize priorities
- Interest in support data and metrics
Responsibilities
- Respond to support inquiries via chat
- Troubleshoot product issues and guide users to solutions
- Maintain and update internal support tools and FAQs
- Identify unclear product flows and flag user friction
- Collect and share user feedback with product and engineering
- Improve support workflows, macros, and documentation
- Monitor support metrics and improve response quality and speed
- Test new features and report bugs and edge cases
Benefits
- Remote work (remote-first)
- Access to company office in Belgrade, Serbia
