Junior Client Funding Operations Specialist
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process client deposits, withdrawals, and internal transfers across trading platforms and payment channels. You will reconcile client accounts, platform balances, and bank statements; prepare funding reports; identify unusual activity; resolve transaction exceptions and queries; support AML and regulatory checks; and analyze data to improve operational efficiency and client service.
Requirements
- Bachelor's degree in Business Administration, Business Management, or a related field
- Written and verbal communication skills
- English and Mandarin Chinese fluency
- Attention to detail
- Ability to work in a fast-paced environment
- Ability to collaborate within a team
- Microsoft Office skills
- Advanced Excel skills
Responsibilities
- Review and process client deposits, withdrawals, and internal transfers
- Reconcile client accounts, platform balances, and bank statements daily
- Prepare daily and weekly funding and account-status reports
- Identify and escalate unusual funding activity, trading anomalies, and operational discrepancies
- Resolve transaction issues, exceptions, and client funding queries
- Follow regulatory requirements and support AML/CTF checks
- Collect and analyze key statistics to improve efficiency and client service
Benefits
- Milestone anniversary gifts
- Team-building activities
- Flexible Spending Account for health and wellness needs