IT Technician and Client Support Specialist
Swiss digital-asset infrastructure company providing regulated custody, tokenization, trading, and settlement solutions for financial institutions.
Maintainer signals as of 9/2/2026
Funding history
Projects
About Taurus SA
Taurus SA operates an enterprise-grade platform for custody of digital assets, tokenized-asset issuance and lifecycle management, institutional trading, and interbank collateral and settlement workflows. Founded in 2018, it is regulated by FINMA as a Swiss securities firm.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will deploy and manage end-user hardware and software, oversee equipment throughout its lifecycle, and handle incidents and access rights. You will maintain corporate applications and local IT infrastructure. You will also act as the first contact for client support requests, resolve common issues, escalate complex cases, track tickets, and maintain knowledge-base content.
Requirements
- Bachelor’s degree in computer science or equivalent
- At least 3 years of experience in similar functions
- Linux, macOS, and Windows workstation knowledge
- Azure administration, including SharePoint, Intune, and Windows Defender
- Python scripting and Ansible playbooks
- IT security best practices in a banking environment
- English fluency
Responsibilities
- Deploy end-user hardware and software and hand it over to users
- Manage end-user equipment throughout its lifecycle
- Identify, record, categorize, investigate, and prioritize end-user incidents and requests
- Administer and improve corporate applications and local IT infrastructure
- Manage access rights
- Serve as the first contact for client support requests
- Triage, log, categorize, and prioritize client tickets according to severity and SLA commitments
- Diagnose and resolve common client issues and escalate unresolved cases
- Track ticket status and communicate with clients until resolution
- Maintain client-facing knowledge-base articles and FAQs
- Monitor support queues and flag recurring issues and trends
Benefits
- Hybrid remote work
- Flexible working hours