IT Support Specialist
Public U.S. defense and space technology company providing mission-critical propulsion, electronics, mission-management, spectrum-intelligence, and lunar-space systems.
Funding history
Investors
About Voyager Technologies, Inc.
Voyager Technologies operates across national security and space infrastructure, including propulsion and energetics, spacecraft guidance and communications, orbital and lunar systems, mission operations, and AI-enabled spectrum intelligence. Its enterprise includes lunar robotic-mobility capability through the July 2026 acquisition of Astrobotic.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide Tier 1–3 onsite IT support for users and devices. You will resolve service requests, troubleshoot systems and connectivity, manage equipment and access lifecycles, maintain documentation, support secure-site operations, and improve support processes.
Requirements
- High school diploma or equivalent and related IT certifications
- 5–7+ years of hands-on IT support, desktop support, service desk, systems administration, or field support experience
- Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity and access, collaboration tools, printers, and enterprise applications
- Knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management
- U.S. Person status for ITAR and export-control eligibility
- Active Top Secret clearance
Responsibilities
- Provide Tier 1–3 IT support for hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology
- Manage incidents and requests through the service desk platform
- Troubleshoot Windows, macOS, Microsoft 365, endpoint, identity, VPN, printer, mobile-device, and connectivity issues
- Escalate complex issues through IT, cybersecurity, networking, or vendor support paths
- Support device provisioning, refresh, repair, decommissioning, and inventory
- Execute onboarding, offboarding, access changes, device setup, and return procedures
- Maintain IT stock, asset records, labels, and equipment readiness
- Create support documentation, knowledge articles, procedures, and troubleshooting guides
- Identify recurring issues and recommend improvements
- Coach users on support processes and approved tools
Benefits
- Flexible Time Off
- Medical, dental, and vision coverage for employees and families
- Flexible gym memberships and on-demand workout videos
- 401(k) retirement plan with a 50% company match on contributions up to 8%
- Wellness programs
- Voluntary benefits and employee support resources