IT Support Engineer
Xsolla is a global video game commerce company providing payment processing, merchant-of-record services, monetization, publishing, distribution, fraud prevention, tax management, and direct-to-consumer tools. Its primary clients are video game developers, publishers, payment providers, creators, and players.
Maintainer signals as of 8/14/2026
Projects
About Xsolla
Xsolla provides tools and services for launching, promoting, selling, and monetizing video games across mobile, PC, web, and other platforms. Its offerings include global payments, Pay Station, Web Shop, Buy Button, SDKs, APIs, authentication, subscriptions, virtual goods, game keys, game distribution, cloud gaming, anti-fraud, tax compliance, player support, analytics, LiveOps, creator campaigns, loyalty, rewards, and publishing tools. Xsolla serves game developers and publishers worldwide, as well as payment providers and gamers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own IT onboarding and offboarding, administer internal services and office systems, provide on-site and remote support, manage hardware and software throughout their lifecycle, maintain vendor relationships, support events and office changes, and create IT documentation and runbooks. You will troubleshoot hardware and software, administer identity systems, support networking and security systems, and resolve problems independently with a strong customer-service focus.
Requirements
- 3 to 4 years of hands-on IT experience
- Professional working proficiency in English
- Hardware and software troubleshooting, installation, and maintenance
- Experience administering Google Workspace, Atlassian, Okta, LDAP, and VPN
- Experience with office networking, AV and conference-room systems, CCTV, physical security systems, and backup and recovery
- Strong interpersonal and customer-service skills
- Ability to work independently and own problems end to end
- Practical problem-solving skills
- Experience supporting a global or multi-office organization is desirable
- An associate's or bachelor's degree in Computer Science, Information Technology, or a related field is desirable
Responsibilities
- Own end-to-end IT onboarding and offboarding
- Administer core internal and external services and office systems
- Provide on-site and remote IT support
- Manage office IT equipment and software throughout the lifecycle
- Maintain accurate asset inventories and allocation records
- Manage IT hardware and service vendors
- Support internal events, employee desk moves, and office reconfigurations
- Create and maintain IT documentation and runbooks