IT Support Engineer
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Investors
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About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will maintain and troubleshoot laptops, mobile devices, office IT equipment, networks, VPNs, and smart-office systems. You will support office rollouts and projects, create IT documentation, manage vendors and equipment procurement, and use AI and automation to improve support workflows, ticket handling, reporting, and knowledge sharing.
Requirements
- Bachelor's degree or above in computer science, software engineering, networking, or a related field preferred
- At least 3 years of IT support, IT engineering, or similar hands-on technical experience
- Experience supporting Windows, macOS, Wi-Fi networks, VPN networks, and smart-office systems
- Knowledge of Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, Wi-Fi controllers, firewalls, and VPN
- Strong Python or equivalent programming skills plus PowerShell or Bash
- Experience with Git, code review, REST APIs, and internal-tool development
- Daily use of AI assistants and experience building AI agents, AI skills, or MCP integrations
- Ability to work with business stakeholders and train non-technical users
- Fluent Malay, English, and Mandarin listening and speaking skills
- Ability to work flexible hours and travel to regional offices when required
Responsibilities
- Maintain, configure, update, and troubleshoot laptops, mobile devices, IP phones, and desktop IT equipment
- Maintain office IT systems, server-room equipment, cabling, UPS systems, switches, access points, printers, CCTV, and access controls
- Monitor office infrastructure availability and performance
- Monitor and test Wi-Fi, wired networks, and VPN connections
- Identify and deliver AI and automation solutions for IT support workflows
- Support regional office rollouts, new office setups, and on-site projects
- Create and maintain IT documentation, SOPs, and service-desk knowledge-base content
- Implement global IT strategies, technical standards, guidelines, and solutions
- Manage vendors and coordinate equipment procurement, installation, maintenance, and support
Benefits
- Education subsidy
- Team-building programs and company events
- Wellness and meal allowances
- Healthcare schemes for employees and dependants
