Software Engineer Channels and Experiences
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build multimodal voice, text, and screen experiences; improve real-time AI voice conversations; develop agent protocol and native application components; and own global telephony and messaging infrastructure. You will create tools that let developers launch new channels quickly.
Requirements
- Production software
- Backend
- Infrastructure
- Mobile development
- Web development
- Communication protocol
- Problem-solving
Responsibilities
- Build multimodal conversations across voice, text, and screen
- Improve real-time AI voice conversations across global communications infrastructure
- Help build the Personal Agent Protocol
- Build native iOS, Android, and web agent-experience components
- Own the global telephony stack and contact-center integrations
- Build tools for developers to launch new messaging channels
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits
- Life insurance
- Disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans