IT Support Engineer Executive Support
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Maintainer signals as of 9/24/2026
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will establish and operate executive support channels, provide discreet end-to-end support, and create service runbooks and SLAs. You will support executive rooms and board meetings, resolve urgent escalations, manage board-member setup workflows, and assist with the shared support queue.
Requirements
- 7+ years of IT support experience
- 3+ years of executive support experience
- Experience establishing an executive or VIP support service
- Executive, assistant, or board support experience
- macOS support experience
- Identity and access management knowledge
- SaaS troubleshooting experience
- Hardware lifecycle knowledge
- AV support experience
- Runbook and knowledge-base documentation experience
Responsibilities
- Establish and operate executive support intake channels
- Define and deliver a confidential white-glove support service
- Design and provide AV support for executive rooms and board meetings
- Create executive-support runbooks and SLAs
- Build relationships and clear intake paths for executive staff
- Handle urgent executive escalations and route specialist requests
- Establish board-member device, account, and access setup processes
- Support the shared ticket queue, desk-side help, hardware swaps, and AV triage
- Participate in the on-call rotation
- Maintain a regular on-site presence in San Francisco
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
