IT Specialist
eToro is a social investing platform for trading and managing assets with insights from a global investor community.
Funding history
About eToro
eToro is a social investing platform that addresses the need for accessible trading and portfolio management. Users can buy and sell stocks, cryptocurrencies, and other assets, follow other investors, and use copy trading to mirror strategies. The platform brings together social features and investment tools to help users learn and act within a shared environment.
Skills
About the Role
You diagnose and resolve technical issues involving connectivity, servers, email clients, VPNs, operating systems, hardware, software, and networks. You manage users and permissions, install and maintain IT equipment, write automation scripts, resolve incidents within SLAs, document procedures, support users locally and remotely, and collaborate with vendors and IT colleagues.
Requirements
- Up to 3 years of IT support experience
- Windows
- Mac
- Networking
- Security
- Monitoring systems
- Active Directory
- Office 365
- Microsoft Intune
- Azure
- PowerShell
- JSON
- Jenkins
- Virtual platforms
- Cloud computing
- Networking protocols
- Problem-solving
- Communication
- Service-level agreements
Responsibilities
- Diagnose and resolve IT technical issues
- Leverage AI tools to streamline support workflows
- Monitor and resolve customer incidents
- Manage users and permissions
- Install, configure, and maintain IT equipment
- Write scripts to optimize automation
- Troubleshoot software applications and operating systems
- Identify recurring issues and escalate complex problems
- Create technical and end-user documentation
- Provide local and remote organizational support
- Procure hardware and software with vendors
- Recommend improvements to IT systems
