Investor Relations Manager
MicroVentures is a full-service investment bank and equity crowdfunding platform that lets everyday investors put as little as $100 into highly vetted private companies. It serves both retail and accredited investors, offering equity crowdfunding, accredited/primary and secondary investments, and secondary trading in late-stage private stock.
About MicroVentures
MicroVentures positions itself as venture capital investing for everyone, allowing individuals to invest in private companies for as little as $100 after a vetting and due diligence process performed by its experienced team. The company has facilitated over $700 million in transactions across 1200+ investment opportunities for a base of 280,000+ investors, with past offerings including well-known companies like OpenAI, Stripe, and Neuralink. As a full-service investment bank, MicroVentures offers a broad range of private market investment products: equity crowdfunding open to all investors, accredited investing for early and late stage primary and secondary deals, and secondary trading services for buyers and sellers of late-stage private stock. Its clients range from novice retail investors seeking low minimum investments to accredited investors seeking access to private secondary markets, supported by an Investor Relations team available by phone for education and guidance.
Skills
About the Role
You will spearhead the growth and development of our equity crowdfunding platform by leading the Investor Relations team and providing strategic direction. You will manage day-to-day operations, ensure proper customer service and training procedures are in place, and work to enhance existing relationships, expand the investor base, and improve investor satisfaction while meeting internal deadlines.
Requirements
- 2-5 years of experience in managing a customer service team
- Experience in the Financial Services industry, particularly in venture capital or private equity
- Strong project management skills and ability to meet critical deadlines
- Expertise in financial instruments, with a focus on private placements, venture capital, and private equity
- Excellent communication skills (written and oral) and the ability to work effectively in a team environment
- Experience with remote team management
- Strong communication, organizational and project management skills
- Hold the following Securities licenses. Series 7, Series 63 or 65
- Hold or be willing to obtain a Series 24
- Candidates must reside in or be willing to relocate to Austin, TX
Responsibilities
- Supervise, manage, and expand the Investor Relations team
- Oversee the training and development of staff to ensure high customer service standards
- Manage a distributed team effectively, ensuring coverage across various time zones
- Act as the primary liaison to the investor base
- Deepen existing investor relationships and onboard new ones
- Assist with onboarding new investors and manage client communication related to KYC, fundings, and distributions
- Drive key metrics in revenue growth and new business development
- Maintain workflow documentation, training, and manage technology enhancements for efficient sales operations
- Manage client communications through various channels including chat, email, phone, and queues
- Ensure the team meets internal and external goals and metrics
- Maintain awareness of client money flows and related regulations
Benefits
- 401K Match (100% match on the first 5% and 50% on the next 5%)
- Annual discretionary bonus
- MicroVentures covers the base plan for Medical, Dental and Disability insurance
- 3 Weeks paid time off + holidays
- 4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend
- Hybrid work environment in Austin TX
- $100 monthly technology stipend (phone and internet)