Manager, Customer Success Managers

7 hours agoLeadSalary: 121K - 151KUnited States Remote Full Time Customer Support Jobs by Tribeca Venture Partners

Skills

Sales Engineering Data-Driven Decision Making Private Equity Success Saas Customer Success Hedge Fund Adoption Campaign Financial Services Presentation Product Demo Coaching Team Leadership Investment Banking Account Management Cross-Functional Collaboration Playbook Development

About the Role

You'll lead, develop, and inspire a team of client-facing product experts who help customers get maximum value from AlphaSense. Partnering closely with Account Executives and Account Managers, you'll ensure your CSMs deliver exceptional engagements, from high-impact demos that win new business to adoption campaigns that drive long-term success. You'll set strategy, coach for performance, and ensure the right coverage and resources are in place to support the most important accounts across financial services markets.

Requirements

5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar)
2+ years leading high-performing teams
Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus
Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders
Data-driven decision-maker who uses metrics and insights to prioritize and measure success
Thrives in a fast-paced, high-growth environment and enjoys building for scale

Responsibilities

Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements
Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes
Partner with sales leadership to prioritize accounts, align team resources, and ensure impact where it matters most
Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights
Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives

Benefits

Competitive compensation and performance incentives
Comprehensive health, dental, and vision coverage
Professional development resources to support your career growth
Performance-based bonus, equity, and a generous benefits program