Investor Operations Lead

Skills

About the Role

You will lead and develop a team across investor regulatory operations, payment operations, and investor services. You will set the direction for the function while remaining hands-on with complex MiFID II procedures and sensitive investor escalations. You will design and own audit-ready first-line controls, translate regulatory requirements into practical workflows, and work with Compliance on regulatory changes. You will also govern AI-augmented onboarding and servicing workflows, oversee KYC and fund-administration vendors, maintain investor-data governance, and improve commercial handoffs and CRM data quality.

Requirements

• Experience building or scaling a small operations team in a regulated environment.
• Experience building and scaling a reactive servicing or support function, including service-level agreements, quality programs, capacity models, escalation paths, and coverage strategies.
• Operational experience in regulatory onboarding, KYC, AML, suitability, capital-call processing, distribution processing, or investor servicing at scale.
• Hands-on familiarity with MiFID II professional classification and German and Luxembourgish regulatory requirements, including GwG, BaFin, and CSSF.
• Experience designing or running a first-line controls framework and distinguishing between first- and second-line controls.
• Hands-on experience deploying automation, AI, or agentic workflows in a regulated context.
• Vendor-management experience with KYC providers or fund administrators through service-level agreements and governance.
• Experience handling sophisticated client escalations.

Responsibilities

• Lead and develop a team across investor regulatory operations, payment operations, and investor services.
• Design and own the first-line controls framework.
• Execute and standardize regulated processes, including KYC, AML, and client professional classification.
• Partner with AI and R&D to design and govern AI-augmented onboarding and servicing workflows.
• Oversee KYC providers and fund administrators through service-level agreements and governance.
• Maintain custodianship of the golden source of investor data.
• Own selling-versus-servicing handoffs, reactivation triggers, and CRM data quality.
• Represent investor insights in senior forums to inform product and commercial decisions.

Benefits

• Individual growth budget of €1,500 or 2% of base salary, whichever is higher.
• Company pension scheme with a 20% employer contribution.
• 25 vacation days, increasing by one day per year of tenure up to 30 days.
• Free daily lunch in the Berlin office.
• Monthly subsidy for the Deutschland job ticket.
• Subsidised Urban Sports Club membership.