HR & Operations Hub Manager

Skills

About the Role

You will serve as the primary HR and operational lead for the Malaysia hub. You will manage the full employee lifecycle including recruitment, onboarding, performance management and offboarding. You will oversee accurate end-to-end payroll processing and statutory submissions, and ensure compliance with Malaysian employment legislation. You will draft and maintain employment contracts, HR policies and documentation, conduct compliance audits, and provide regular HR and payroll reporting to leadership. You will act as the local HR advisor on employee relations, grievances, disciplinary actions and terminations, and support performance improvement plans. You will support the transition from an Employer of Record arrangement to a locally incorporated entity and help establish scalable HR frameworks and governance. You will also manage office operations, vendor and facilities relationships, and assist with finance related administrative tasks for the APAC region. This role requires working hybrid and being onsite regularly as needed.

Requirements

• Degree in Human Resources, Business Administration, Law or transferable discipline
• Professional HR qualification preferred (e.g. MIHRM, CIPD)
• Minimum 5–7 years experience in Human Resources within Malaysia with hands-on HR operations and employee relations
• Strong knowledge of Malaysian employment legislation including the Employment Act 1955
• Proven experience managing full employee lifecycle and employee relations
• Experience managing or overseeing end-to-end payroll processes and statutory submissions (EPF, SOCSO / PERKESO, EIS, PCB)
• Experience operating in a standalone HR role or within a small HR team
• Experience developing and implementing HR policies, processes and governance frameworks
• Experience with Employer of Record arrangements or entity setup is highly desirable
• Previous finance department general administration experience
• Strong organisational and problem-solving skills
• Ability to work independently with sound judgement
• High level of integrity and confidentiality when handling employee information
• Clear communication skills for working with international stakeholders

Responsibilities

• Manage the full employee lifecycle
• Process and oversee end-to-end payroll
• Administer statutory contributions and submissions
• Ensure compliance with Malaysian employment legislation
• Act as primary HR representative and advisor
• Develop and maintain HR policies and documentation
• Provide HR and payroll reporting to leadership
• Support transition from EOR to local entity
• Implement scalable HR processes and governance
• Conduct regular HR compliance audits
• Manage employee relations including grievances and disciplinary actions
• Oversee office operations and facilities management
• Liaise with payroll vendors and external service providers
• Maintain accurate employee records

Benefits

• Generous leave and public holidays
• Paid charity day
• Flexible working hours
• Hybrid working
• Company provided equipment
• Annual training and development budget