High Potential Program - IT Support
Impossible Cloud Network (ICN) provides GPU bare metal infrastructure for AI workloads, offering on-demand access to high-performance NVIDIA GPU servers (H100, H200, B200, B300) as well as custom clusters. It serves enterprise clients seeking scalable, secure, and cost-effective compute infrastructure with strong uptime and global data center coverage.
Funding
Investors
About Impossible Cloud Network
Impossible Cloud Network builds the world's largest data center network for AI, offering GPU bare metal infrastructure ranging from single nodes to large custom clusters. Its offerings include on-demand GPU servers (NVIDIA H100, H200, B200, B300), storage-optimized and long-term contract clusters, BMC and SSH access, and management via API or dashboard. The company emphasizes high performance, enterprise-grade reliability (99.9%+ uptime), and data sovereignty, with infrastructure deployed across key global markets in Europe, the US, and Asia. It serves enterprise clients, including cloud service providers, and also operates a token ($ICNT) with an associated console and partners ecosystem, indicating a blockchain/crypto-integrated infrastructure model.
Skills
About the Role
You will solve real IT problems from day one and work on hands-on projects that improve internal operations. You will complete onboarding and training, learn the company IT infrastructure and compliance requirements, and receive one-on-one mentorship. You will handle helpdesk requests for hardware, software, accounts and connectivity, manage employee devices and monitors, administer user accounts and access permissions, and maintain documentation to meet compliance needs. Later in the program you will lead improvement projects, identify recurring issues, and propose or implement fixes to increase efficiency.
Requirements
- Enrolled in or recently graduated from Computer Science Business Informatics or IT Management or equivalent practical knowledge
- Structured reliable and communicative problem solver
- Curiosity about AI tools and automation
- Comfortable with Linux macOS and Windows
- Fluent in English; German is a plus
- Nice to have scripting experience in Python or bash
- Nice to have experience with MDM tools
- Nice to have experience with AI workflow automation platforms such as Make Zapier or n8n
Responsibilities
- Solve problems
- Provide helpdesk support for hardware software accounts and connectivity
- Manage IT assets including employee devices and monitors
- Manage user accounts and access permissions
- Maintain documentation and compliance records
- Participate in onboarding and training
- Collaborate with engineering on hands on projects
- Identify and implement process improvements
Benefits
- Comprehensive training
- One on one mentorship and personalized coaching
- Practical hands on project experience
- Monthly collaborative meetup weeks and team events
- Office in a trendy location
- Free healthy brain food
- Onsite canteen
- Subsidized premium gym membership