Head of Employee Tech & Experience (ETX)
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead ETX globally, reporting to the Head of Global IT. You will shape strategy, investment priorities and the operating model, use research and design to improve employee experience, scale reliable and secure services, develop leaders, and accelerate agent-led work. This role is based at the San Francisco headquarters and requires in-office presence.
Requirements
- Experience leading global organizations through growth and transformation
- Measurable improvements in employee experience and reliability
- Ability to use research and design to challenge assumptions
- Experience building leadership teams
- Ability to set direction and investment priorities with leadership
Responsibilities
- Lead ETX global growth across Helpdesk, SysOps, Logistics and AV
- Elevate employee experience through research and design
- Accelerate agent-led and customer-zero work
- Develop leaders and sustain a healthy team environment
- Scale global services with reliability, security and effective controls
- Shape priorities and investment with company leadership
- Translate employee friction into lasting improvements in policy, service design and ownership
Benefits
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Equity
- Performance-related bonus
- Charitable donation matching and wellness stipends
