Head of Back Office

Skills

About the Role

You will oversee all back office operations and lead the PSP and payments function. You will manage PSP relationships and onboarding, coordinate integrations and testing, and monitor PSP performance and transaction trends. You will detect and investigate fraud patterns chargebacks and suspicious activity and collaborate with Risk Compliance and AML teams to mitigate payment related risks. You will enforce KYC and GDPR requirements maintain accurate client records prepare transaction and operational reports support audits and work with Finance on reconciliations and cash movement tracking. You will define and enforce operational procedures identify process improvements and lead develop and mentor the back office team.

Requirements

• 5+ years in back office operations and/or payments management within a CFD brokerage Fintech Forex or iGaming environment with at least 2 years in a leadership or senior role
• Strong understanding of PSP relationships payment processing flows card acquiring alternative payment methods and PSP integrations
• Solid understanding of CySEC regulations KYC AML GDPR and compliance obligations within a regulated brokerage environment
• Ability to interpret payment data transaction reports and performance metrics to drive decisions and improvements
• Proven ability to lead and develop a team manage competing priorities and maintain high operational standards
• Strong problem solving and communication skills
• Experience with CRM systems transaction monitoring tools reporting platforms and payment gateways

Responsibilities

• Manage relationships with PSPs card acquirers and alternative payment providers
• Lead onboarding of new PSPs and payment methods including integrations and testing
• Monitor PSP performance approval rates and transaction trends
• Oversee daily deposits withdrawals and payment operations
• Monitor transactions to detect fraud chargebacks and suspicious activity
• Collaborate with Risk Compliance and AML teams to mitigate payment related risks
• Analyse fraud trends and recommend improvements to payment security processes and controls
• Identify areas for automation and process improvements within payments workflow
• Prepare reports on PSP performance approval rates transaction trends and operational issues
• Oversee back office processing of client transactions ensuring accuracy and timeliness
• Monitor and enforce KYC procedures in line with CySEC regulations and AML framework
• Supervise maintenance of accurate client records and secure handling of sensitive information in compliance with GDPR
• Collaborate with Compliance on client onboarding ongoing monitoring due diligence and enhanced checks
• Prepare internal reports on client activity transactional flows and risk exposure
• Work with Finance on reconciliations and cash movement tracking
• Support internal and external audits by coordinating documentation and providing clarifications
• Maintain well organized digital and physical archives of operational and client documentation
• Lead guide and develop the back office team
• Define and enforce back office procedures operational standards and best practices
• Identify and propose enhancements to back office systems to increase efficiency accuracy and compliance

Benefits

• Performance bonuses
• Company events and team activities