Chief Operating Officer

Skills

About the Role

You will build, launch, and operate the bank's core operational infrastructure. You will lead custody, settlement, reconciliation, reserve, and account administration functions; establish operational playbooks and controls; ensure OCC examination readiness; oversee fiduciary and trust administration; manage vendor relationships; and report operational performance to the Board.

Requirements

• 10+ years of progressive experience in banking operations trust operations custody operations or payments at a federally regulated financial institution
• Direct experience at a national bank federally chartered trust company or equivalent regulated depository institution operating under OCC supervision
• Deep working knowledge of 12 CFR Part 9 fiduciary activities OCC safety and soundness expectations and fiduciary examination standards
• Demonstrated experience managing trust or custodial account administration including account setup asset segregation periodic review and fiduciary recordkeeping
• Proven track record of building or managing high-volume control-intensive operational environments in a regulated banking context
• Experience reporting to or working directly with a bank Board of Directors including preparation of board materials operational KPIs and governance reporting
• Strong understanding of bank operational controls internal audit and OCC examination processes
• Experience managing third-party and vendor relationships consistent with OCC third-party risk expectations
• Demonstrated ability to build lead and develop high-performing teams in a regulated banking environment
• Exceptional written and verbal communication skills including experience presenting to boards regulators and senior institutional stakeholders
• Willingness and ability to travel for regulatory meetings partner engagements and bank business as required

Responsibilities

• Lead all day-to-day operational functions, including custody operations, settlement flows, reconciliation, reserve operations, and account administration
• Design implement and maintain operational playbooks standard operating procedures and business continuity frameworks aligned with OCC expectations
• Build and manage operational infrastructure from pre-opening through steady-state operations coordinating with engineering product finance and legal
• Oversee operational readiness for new products asset types partner integrations and changes to operational scope
• Establish and monitor SLAs exception-handling protocols and operational uptime standards
• Serve as a designated Fiduciary Officer supporting Trust Officer in fiduciary and custodial account administration
• Oversee fiduciary recordkeeping account setup asset segregation ledger accuracy periodic account reviews and required documentation under 12 CFR Part 9
• Ensure trust operations comply with OCC fiduciary standards maintain safeguards controls and enforce policies governing conflicts of interest and co-mingling
• Prepare and present regular Board and committee reports covering custody operations fiduciary activity reconciliation integrity vendor performance incidents and risk metrics
• Maintain audit-ready documentation operational logs and evidence repositories for OCC examinations fiduciary audits and supervisory reviews
• Implement and maintain OCC-aligned internal control systems across operations custody reconciliation and settlement workflows
• Oversee relationships with banking partners sub-custodians reserve custodians technology vendors and ensure third-party risk management due diligence and SLA monitoring
• Own operational continuity incident response and crisis management programs and lead triage post-incident reviews and remediation of control gaps
• Foster operational excellence fiduciary accountability and regulatory integrity and lead development of high-performing operational teams

Benefits

• Healthcare Insurance covering roughly 100% of employee premiums and a portion of spouse and children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)