Global Investigations Manager
Skills
About the Role
You will lead the global investigations operations and oversee a high volume scam investigation workflow You will manage investigators across triage and recovery support and maintain work product quality You will collaborate with engineering and legal and cross functional teams to ensure timely compliant outcomes
Requirements
- 12-8+ months of people management with 3-8 direct reports
- Operational and investigative experience including cryptocurrency tracing and financial crime investigations
- Credible quality control experience of the team's output
- AI fluency in applying AI within management workflow
- Legal process fluency including subpoenas warrants and preservation requests
- US Citizenship is required
- Based in Washington DC MD VA with hybrid work arrangement
- Ability to obtain Public Trust clearance
Responsibilities
- Run the team of investigators across triage and recovery support to maintain throughput and quality
- Hire and develop talent by running thoughtful interview loops and owning onboarding
- Serve as a hands on servant leader and step in when needed to support the team
- Translate priorities into investigator workload and escalate when scope exceeds capacity
- Collaborate with engineering and legal counterparts and cross functional teams to support investigations