Generalist Client Services SME Banking
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will handle customer inquiries and complaints, refer SME banking opportunities to the appropriate relationship managers and units, and help improve customer satisfaction. You will support relationship managers with account onboarding, maintenance, CDD reviews, reports, credit proposals, documentation checks, fees, and other daily operational tasks.
Requirements
- Degree in Finance or Business preferred.
- At least 2 years of relevant experience, preferably in SME Banking.
- Good credit sense.
- Computer literacy.
- Fluent spoken English and Mandarin.
Responsibilities
- Handle customer phone inquiries accurately and promptly.
- Handle customer complaints appropriately.
- Refer SME banking business to relationship managers and relevant units.
- Help improve customer satisfaction scores.
- Support new-account onboarding and account maintenance.
- Track CDD review progress and document delivery.
- Handle daily TOD and time-deposit reports.
- Enter AOS data.
- Obtain company, land, CCRA, TU, and valuation reports.
- Assist with credit proposals and related forms.
- Check documentation before submission to the Credit Division.
- File and photocopy documents.
- Collect ad-hoc fees.
- Complete other tasks assigned by the manager.