Customer Support Specialist
Verda is a Helsinki-headquartered full-stack AI cloud provider offering on-demand GPU compute, clusters, serverless containers, storage, APIs, and related AI infrastructure.
Funding history
About Verda
Formerly DataCrunch, Verda operates European AI cloud infrastructure for the full AI lifecycle, from prototyping and distributed model training to scalable inference. It manages data-center infrastructure, hardware, cloud-platform services, and an in-house AI Lab.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer tickets involving instance access, connectivity, GPUs, APIs, accounts, and billing. You will troubleshoot issues, escalate when necessary, hand over work across shifts, communicate incidents, maintain support guides, identify recurring issues, and help onboard new colleagues.
Requirements
- 2+ years of experience in a technical role at a cloud provider.
- Networking knowledge for connectivity troubleshooting, including SSH, firewall and port rules, TCP/IP routing, and reachability.
- Ability to write database queries.
- REST API debugging skills.
- Ability to work independently and escalate appropriately.
- Excellent written and verbal Mandarin and English communication skills.
- Leadership and stakeholder management skills.
Responsibilities
- Handle customer tickets involving instance access, connectivity, GPU and API issues, accounts, and billing.
- Troubleshoot issues independently and escalate to on-call engineering when needed.
- Run clear shift handovers with teammates in other time zones.
- Monitor service status and communicate incidents to customers.
- Maintain internal guides and flag recurring issues to product and engineering.
- Onboard and mentor new Asia-Pacific support team members.
Benefits
- Equity compensation.
- Healthcare.
- Lunch benefits.
- Wellbeing benefits.
