Fund Administrator
FNZ is a global wealth management platform provider.
Projects
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process daily fund-administration work, including Australian superannuation transactions, account maintenance, and insurance processes. You will manage case-queue requests, support related fund services, respond to client queries, meet service standards, complete training, and identify process improvements.
Requirements
- Fund-administration or similar financial-services operations experience
- Time-management and prioritisation skills
- Accuracy and attention to detail in high-volume processing
- Issue investigation and root-cause analysis
- Microsoft Office proficiency, particularly Excel and Outlook
- Written and verbal communication skills
- Ability to manage repetitive and high-volume workloads
- Availability to work full time Monday through Friday during standard business hours, including some Malaysia public holidays
Responsibilities
- Process fund-administration work accurately and efficiently
- Process Australian superannuation contributions, payments, beneficiary updates, and account maintenance
- Manage and complete case-queue work within service levels
- Support Corporate Actions, Cash, and related fund-services activities
- Respond to client queries through email and case-management systems
- Prioritise workload to meet KPIs and SLAs
- Collaborate to resolve service issues
- Complete training and competency assessments
- Identify process-improvement opportunities
Benefits
- Hybrid working arrangement with 3 days in office and 2 days working from home