Finance Systems Support Manager
FNZ is a global wealth management platform provider.
Projects
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide hands-on functional support and configuration for D365 Finance and Operations. You will investigate incidents, translate finance requirements into documented solutions, prepare and execute testing, support releases, validate data and reporting, and maintain governance and control evidence. You will support close activities, work with technical and finance users on integrations and data issues, and share knowledge with users and colleagues.
Requirements
- 5+ years of hands-on Microsoft Dynamics 365 Finance and Operations or Dynamics AX functional experience
- Practical configuration experience in at least three core D365 finance areas
- Understanding of Record-to-Report, Procure-to-Pay, and Order-to-Cash processes
- Experience creating functional requirements, solution documentation, test scripts, test evidence, and user guidance
- Experience investigating production issues and working with technical teams on integrations, data fixes, and extensions
- Experience with system, integration, regression, and user acceptance testing
- Ability to work directly in D365 and independently progress work within design and governance standards
- Clear written and verbal communication
Responsibilities
- Provide functional support across D365 finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management, Project Accounting, and Financial Reporting
- Configure approved D365 changes under the direction of the D365 Functional Lead
- Analyse requirements, processes, and system behaviour; document solution options, functional requirements, and acceptance criteria
- Maintain configuration, process, and support documentation
- Investigate incidents and service requests, identify root causes, and coordinate resolution
- Support month-end and year-end close activities, reconciliations, and critical finance processing
- Prepare functional specifications, process flows, test scenarios, test data, and expected results
- Execute system, integration, and regression testing and support user acceptance testing
- Assess change impacts on modules, integrations, reporting, data, security, and financial controls
- Support release planning, deployment readiness, post-release validation, and early-life support
- Support finance master data, financial dimensions, posting profiles, workflows, balances, sub-ledger data, and intercompany processing
- Investigate issues affecting finance interfaces and reporting platforms
- Assist with data migration, cleansing, mapping, validation, and reconciliation
- Produce evidence for configuration changes, testing, approvals, and deployments
- Support access-control testing, segregation-of-duties reviews, ITGC evidence, and audit requests
- Identify process improvements and provide knowledge transfer to users and colleagues