Finance Support Specialist
AdyenVisit Adyen website
Adyen is a Dutch financial technology company providing global payment acceptance.
Amsterdam, Netherlands
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as a primary contact for merchant financial issues, communicate by email and phone, and advise financial teams on using platform products. You will analyze merchant pain points and work with product and development teams to improve financial products.
Requirements
- At least 3 years of direct B2B customer-support experience
- Exposure to banking, payments, or financial products
- Finance and analytical skills
- Familiarity with internal accounting systems
- Advanced MS Excel proficiency
- Excellent written and verbal English communication
- Finance or Economics educational background or work experience
Responsibilities
- Support merchants and commercial teams with finance-related issues
- Communicate with merchants in English by email and phone
- Educate merchant financial teams on platform products and features
- Analyze merchant pain points
- Work with finance product and development teams to improve or build products