Customer Experience Associate Evening Shift
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
Maintainer signals as of 9/2/2026
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers by phone, email, and chat, troubleshoot issues across payments, cards, travel, bank linking, and accounting integrations, and take ownership of escalations through resolution. You will use AI tools and internal systems to investigate issues, improve workflows, and maintain clear customer communication.
Requirements
- Use AI tools including Claude, Notion AI, research tools, and workflow tools
- Hold technical conversations about APIs, bank integrations, and accounting software
- Manage competing priorities and escalations
- Write clearly and concisely
- Communicate comfortably by phone
- Demonstrate performance against CSAT, QA, and speed-of-service metrics
Responsibilities
- Engage with customers through live calls, email, and chat
- Diagnose issues across payments, cards, travel, and accounting integrations
- Manage escalations end to end across internal teams
- Use AI-powered and proprietary tools to investigate customer issues
- Improve processes, automations, SOPs, and knowledge-base content
- Communicate resolutions clearly and empathetically
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental, and vision insurance coverage for employees
- Partial medical, dental, and vision coverage for dependents
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA up to $10,000 per year
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to New York City or San Francisco
