Field Service Engineer
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Recently funded151 current maintainers88 active leads20 new active leads99 lead step-downs12 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead field support for data center power, cooling, controls, and hardware systems. You will troubleshoot failures, establish service operations and safety practices, manage vendors, coach field engineers and technicians, and translate field learning into improved designs and standards.
Requirements
- 8+ years supporting critical electrical, mechanical, or electromechanical infrastructure
- Deep expertise in electrical or mechanical systems
- Ability to troubleshoot across electromechanical and controls boundaries
- Experience building, leading, or developing a field engineering, service, maintenance, or technician team
- Experience leading high-severity troubleshooting, root-cause analysis, and reliability improvement
- Ability to use one-line diagrams, schematics, P&IDs, control diagrams, and commissioning records
- Experience with formal safety and change-control procedures
- Ability to travel up to 50%
- Bachelor's degree in engineering or related technical field, or equivalent practical experience
Responsibilities
- Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement
- Serve as technical owner for critical electrical, mechanical, and control systems
- Diagnose failures and drive corrective actions through validation
- Build the field service operating model
- Hire, develop, and coach field service engineers and technicians
- Improve maintainability and lifecycle reliability with partner teams
- Manage OEM and service-provider relationships
- Establish safe work practices and incident response procedures
- Translate field learning into design feedback and preventive maintenance improvements
Benefits
- Medical, dental, and vision insurance
- Health Savings Account employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) retirement plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days annually depending on exemption status
- Paid holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided
- Equity
- Performance-related bonuses for eligible employees