Field Officer
Skills
About the Role
You will manage product rollouts in assigned regions and represent the service in the field. You will identify, build and train local agent networks; recruit and onboard users; monitor cash and float availability; ensure agent compliance and quality; visit agents routinely to report issues and assess performance; close underperforming agents and recover equipment; and drive excellent customer service among distributors and agents.
Requirements
- Fluent French
- Good command of at least one additional local language (ideally)
- Medium level English
- At least 2 years of relevant work experience managing an agent network in Cameroon
- Minimum of 1 year managing field-based teams
- Familiarity with at least one of the listed regions (Yaoundé, Bafoussam, Maroua/Kaéle)
- Work authorization in Cameroon
Responsibilities
- Manage product rollouts in assigned regions
- Identify and build a local agent network
- Train agents on applications, contracts, rebalancing, and fraud management
- Recruit target users and onboard them on product usage
- Collaborate with other field officers to drive product adoption
- Ensure agent quality and compliance with legal and policy requirements
- Monitor cash and float availability at agent locations
- Conduct routine visits to report issues and assess agent performance
- Identify and close underperforming agents and recover company items and equipment
- Serve as primary contact for agency networks in your territory
- Champion excellent customer service among distributors and agents
Benefits
- Generous health insurance for you and your dependents
- Airtime reimbursement
- Food allowance