Card Operations Specialist
Skills
About the Role
You will manage workflows and compliance related to custom card issuance. You will interface directly with clients, review card design files for format, resolution, and color specifications, and maintain organized design records. You will submit designs to Visa via their portal, monitor approvals, coordinate required edits, and keep detailed approval logs. You will send final approved designs to manufacturing partners, coordinate digital and physical sample reviews, track production progress, and escalate manufacturing issues. You will complete third-party agent and Visa forms, support vendor reporting, host regular project syncs, maintain project trackers, and provide status updates to internal stakeholders.
Requirements
- Operationally minded
- Detail-oriented
- Ability to manage workflows and compliance related to custom card issuance
- Experience interfacing with clients and coordinating with card networks and manufacturing partners
Responsibilities
- Manage workflows and compliance for custom card issuance
- Interface directly with clients to guide them through design items
- Review custom card design requests for completeness and accuracy
- Check design files for correct format resolution and color specifications
- Organize and maintain card design files
- Track approval status and share updates with the team
- Submit designs to Visa using their online portal
- Monitor approval timelines and follow up as needed
- Coordinate edits in response to Visa feedback or rejections
- Record and retain all Visa communications and approval details
- Send final approved designs to manufacturing partners with production details
- Coordinate digital and physical sample reviews for accuracy
- Track production progress and communicate delivery timelines
- Flag and escalate manufacturing issues to internal teams
- Complete and submit required third-party agent and Visa forms
- Support reporting requirements to third-party vendors
- Host weekly project syncs with vendors and maintain project trackers
- Submit regular status reports and escalate complex issues
Benefits
- Unlimited time off with a required minimum 10 days taken
- Flexible working with remote and office options
- Home office stipend
- Comprehensive health dental and vision plans for US employees
- 100% company subsidized life insurance
- 401(k) with 4% company match
- Equity option plan
- Company-issued card for product testing
- Eligible health and wellness spending reimbursement
- Team summits and domestic and international offsites
- Bonus eligibility