Field Engineer
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Recently funded151 current maintainers88 active leads20 new active leads99 lead step-downs12 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the daily technical health of robotic workcells used for data acquisition. You will troubleshoot hardware and software failures, support technicians and operators, build diagnostic tools and playbooks, manage tickets, analyze fleet trends, and report operational failures.
Requirements
- 5+ years supporting electromechanical, robotic, automation, or human-in-the-loop systems
- Ability to troubleshoot real-world failures under time pressure
- Experience across mechanical, electrical, controls, and software boundaries
- Strong ticketing, documentation, and shift communication practices
- Clear communication with operators, technicians, managers, and engineers
- Bachelor's degree in a related engineering field
Responsibilities
- Keep robotic workcells online in daily operation
- Diagnose and resolve issues across mechanics, electronics, controls, software, logs, and configuration
- Improve scalable fleet-support processes with technicians and operators
- Build hardware and software tools for monitoring and diagnostics
- Create documentation, SOPs, and diagnostic playbooks
- Support prototype systems and transition them into operations
- Manage and respond to inbound tickets
- Write analysis scripts for fleet trends and recurring failures
- Provide failure reports and operational feedback
Benefits
- Medical, dental, and vision insurance
- Health Savings Account employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) retirement plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days annually depending on exemption status
- Paid holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided
- Equity
- Performance-related bonuses for eligible employees