Facilities Analyst
CloudWalk is a financial technology company that operates AI-powered payment and financial services. Its products serve Brazilian sellers and consumers as well as U.S. small and solo entrepreneurs, offering payments, credit, storefronts, financial-management assistance, and customer support.
Projects
About CloudWalk, Inc.
CloudWalk operates AI-native financial services and payment products, including InfinitePay for Brazilian sellers, JIM for U.S. microbusinesses, and Pierre, an AI financial agent for consumers in Brazil. It applies AI to credit scoring, fraud detection, customer support, and operational workflows. The company also develops Stratus, an open-source, Ethereum-compatible permissioned blockchain for global payment networks, financial institutions, developers, and enterprises.
Skills
About the Role
You'll ensure the smooth operation, maintenance, and upkeep of our São Paulo office. You'll support installations, coordinate preventive maintenance, and manage office infrastructure vendors, keeping the workspace safe, comfortable, and ready to support a high-performance team. You'll provide technical support for computers and peripherals, maintain documentation, assist with administrative documents, keep the office clean and organized, ensure office equipment functions properly, and act as a creative problem solver, addressing issues promptly and finding effective solutions. This position is 100% on-site at the office in Pinheiros-SP.
Requirements
- Be available to work in person at the office in São Paulo, Pinheiros region
- Intermediate English level for conversation
- Empathy and effective communication
- Proactive attitude
- Strong interpersonal skills
- Proficiency in providing on-site and remote IT technical support (valuable asset)
- Experience with Windows, MacOS, and Linux systems
- Excellent organizational abilities
- Enthusiasm and passion for technology
- Ability to work effectively in a team environment
- Handyman skills
Responsibilities
- Provide technical support for computers and peripherals
- Create and maintain documentation for tracking and organization
- Assist in the creation of administrative documents
- Maintain cleanliness and organization of the office space
- Ensure proper functioning of office equipment
- Act as a creative problem solver in various situations
- Address issues promptly and find effective solutions