Desktop and Engineering Support Engineer
Molten Ventures (formerly Draper Esprit) is a European venture capital firm that has spent twenty years backing founders and innovators driving Europe's technology transformation. It invests capital alongside experience, energy, and partnership to help visionary technology companies scale, serving high-growth startups and scale-ups across Europe.
About Molten Ventures
Molten Ventures is a publicly listed venture capital firm focused on backing visionary founders building Europe's technology future. Beyond providing capital, the firm offers portfolio companies experience, energy, and partnership to help them scale faster and go further. Its portfolio includes companies that have collectively reached more than 50 million customers, crossed the $200m ARR mark, sold more than 7 million devices, and achieved notable public market outcomes including IPOs at market caps of £1bn and nearly £9bn. The firm operates seed funds, evaluates new investment opportunities and pitch decks from founders, maintains an investor portal for its shareholders, and publishes sustainability reporting covering responsible investment and portfolio engagement practices.
Skills
About the Role
You will be the main IT contact for our Taipei office, providing hands-on support for Windows, macOS, and Linux systems. You will handle daily desktop support tasks like hardware setup, software installation, patching, and troubleshooting, while also working closely with engineering teams to resolve issues and improve their workflows. You'll manage user accounts and permissions, monitor system health, apply updates, and ensure endpoint security compliance. When needed, you will escalate issues to global IT or vendor support to ensure timely resolution. You'll also train end-users on IT guidelines and new tools, and help identify recurring issues to recommend long-term solutions.
Requirements
- Proficiency in operating systems: Windows (11), macOS, Linux
- Desktop/laptop hardware troubleshooting, peripheral setup, printers, monitors, docking stations
- Networking fundamentals: TCP/IP, DHCP, DNS, Wi-Fi troubleshooting, VPN support
- Application support: Microsoft 365 suite, collaboration tools (Zoom, Slack)
- Active Directory & user management: Password resets, group policy basics, and user account administration
- Security awareness: Antivirus, encryption, and multi-factor authentication support
- Familiarity with cloud services (AWS, Oracle)
- Experience partnering with engineering teams to identify issues and refine workflows
- Proven ability to implement and manage change requests
- Datacentre/comms room management
- Essential travel between office and 3rd party factory locations to support on-site infrastructure
- Experience as smart hands for remote functional teams
- Strong communication skills to explain technical issues to both technical and non-technical users
- Ability to prioritize and manage multiple tickets under pressure
- Problem-solving and analytical thinking for root cause analysis
- Collaboration with cross-functional teams
- Microsoft certified (cloud/server/client)
- Experience with imaging & deployment tools (SCCM or others)
- Understanding of remote deployment tools (Ansible, Puppet)
- Network infrastructure configuration/management (Switches/Firewalls/Routers)
- Microsoft AD administration
- Experience with network storage technologies
- Experience with VCS
- Proficiency in documentation and issue-tracking software suites
Responsibilities
- Serve as the main IT liaison for the region, delivering hands-on assistance across Windows, macOS, and Linux desktops and laptops
- Deliver day-to-day desktop support, including hardware setup, software installation, patching, and troubleshooting
- Diagnose and resolve complex technical issues across operating systems, networks, and applications
- Work together with engineering groups to troubleshoot, improve, and document development workflows and toolchains
- Support specialized engineering software, compilers, IDEs, and version control systems, ensuring reliable operation
- Manage user accounts, access, and permissions across corporate systems
- Proactively monitor system health, apply updates, and ensure endpoint security compliance
- Advance issues to global IT or vendor support where necessary, ensuring timely resolution
- Train and support end-users on IT guidelines and new tools
- Contribute to continuous improvement by identifying recurring issues and recommending long-term solutions