Regional IT Manager

Skills

About the Role

You'll oversee IT Operations across several Wave countries, including Ivory Coast, Mali, and Burkina Faso, making sure teams have the tools, infrastructure, and support they need to work effectively. You'll be the go-to person when local IT issues arise, coordinating with local staff and vendors to get things resolved quickly. You'll build and maintain the playbooks and policies that keep IT practices consistent across locations, while adapting them to local realities like purchasing constraints, network infrastructure, and regulations. You'll partner closely with Information Security to implement and uphold security policies, and you'll play an active role in security reviews, incident response, and risk assessments. You'll manage vendor contracts, SLAs, and renewals, evaluate technology investments, and look for ways to improve efficiency and reduce risk. You'll also own the IT budget for your countries of remit and work cross-functionally with People, Finance, and Operations to keep IT aligned with the broader business.

Requirements

• Fluency in both English and French
• 5+ years as a Country IT Manager, ideally in a fast-paced office setting
• Demonstrated experience managing IT operations across regionally dispersed teams or offices
• Experience managing and troubleshooting corporate apps like Gsuite
• Network management experience with products like Palo Alto, Cisco, Sophos
• Experience selecting, implementing and managing endpoint management systems (Jamf, Intune, Bigfix, SCCM), and different operating systems (macOS, windows/android, iOS)
• Advanced Excel/Google Sheets skills
• Experience in telephony or telephony infrastructure management
• Experience in process improvement and change management
• Complex multi-stakeholder project management experience
• Experience in managing information security operations
• Work authorization in Ivory Coast is required

Responsibilities

• Own IT operations across multiple countries, ensuring 99.9% uptime for IT services, hardware, and core tools at all locations
• Act as the primary escalation point for country-level IT issues, coordinating with local IT staff and external vendors to resolve problems quickly
• Ensure all employees across your region have access to the tools and equipment they need to perform their roles effectively
• Develop and maintain playbooks, policies, and documentation to align how IT staff work, regardless of location, and guide employees on equipment and tools used at Wave
• Ensure adherence to standardized IT processes and policies across your countries of oversight, such as onboarding, offboarding, infrastructure configuration and management, asset management, information security
• Partner with the Information Security team to implement and uphold Wave's security policies, adapting them to the operational realities of each country in your region
• Advise the broader IT and leadership teams on regional nuances that affect how Wave policies are designed and executed
• Identify and flag resourcing gaps, drive hiring decisions for IT roles within your remit
• Collaborate cross-functionally with People, Finance, and Operations teams to ensure IT supports Wave's broader business goals
• Review contracts, service level agreements, renewals, and vendor performance metrics
• Evaluate technology investments and provide cost-benefit recommendations to leadership
• Identify opportunities to improve operational efficiency and reduce risk
• Participate in security reviews, incident response discussions, and risk assessments
• Support initiatives related to identity management, multi-factor authentication, endpoint security, and compliance
• Exercise sound judgment when evaluating security concerns and escalation requirements
• Analyze vendor reports, operational metrics, technology spending, and support trends
• Own the IT Budget for your countries of remit

Benefits

• Generous health insurance for yourself and your dependents
• 26 weeks of parental leave for mothers and 4 weeks for fathers
• Subsidized child care when returning to work
• Airtime reimbursement
• Free food and a beautiful office space
• Performance reviews twice a year with bonuses for strong performers