Executive IT Support Specialist
Ripple provides crypto and blockchain solutions for enterprises, enabling global financial entities to move, manage, and tokenize value. They focus on improving existing financial systems through partnerships and regulatory compliance, with products used in over 50 countries.
About Ripple
Ripple is an enterprise blockchain and crypto solutions company that aims to enable the world to move value as seamlessly as information moves today. Their mission is to build breakthrough crypto solutions for a world without economic borders. Using blockchain technology, Ripple facilitates global financial institutions, businesses, governments, and developers to move, manage, and tokenize value, thereby unlocking greater economic opportunity. The company works within existing financial systems to improve them, partnering with customers to streamline infrastructure and collaborating with regulators to ensure solutions are secure and compliant. Ripple's products are in commercial use by hundreds of customers across more than 50 countries, helping them expand into new markets, access liquidity solutions, and generate crypto-enabled revenue streams. They also support developers by providing tools for building on the XRP Ledger, a fast and sustainable public blockchain. Ripple’s payments, custody and stablecoin solutions empower financial institutions to integrate blockchain and digital assets into their business in a simple, secure, compliant way—all in one place. From instant payments to asset tokenization, blockchain and crypto are happening right now, across the world. It’s happening to suppliers, to retailers, to exchanges, to currencies, to sectors, to industries, to markets, and to global businesses. And it’s happening with Ripple.
Skills
About the Role
You'll serve as the go-to IT contact bridging the Executive team, including C-level, SVP, VP, and Executive Assistants. You'll provide personalized, white-glove technology support to executives both in the office and at home. You'll evaluate and deploy new technologies that enhance executive productivity and security, while building and owning the executive IT support process and procedures. You'll manage crisis escalation, triaging issues appropriately to other support teams, and respond to executive technology issues, including being on-call as scheduled. You'll manage hardware and software upgrades and provide direct feedback on issues impacting the executive team. Some domestic and international travel will be required.
Requirements
- 6+ years of IT support experience in a corporate environment
- Significant experience supporting company executives and executive assistants
- Strong technical knowledge across all pillars of corporate IT, including AV, networking, security, cellular, etc.
- Strong problem solving, organization, and project management skills
- Ability to communicate effectively with the executive team
- Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous
- Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.)
- Technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune) in a corporate environment
- Familiarity with AI productivity tools, including Claude and Gemini
Responsibilities
- Serve as the sole IT contact and bridge between the Executive team, including C-level, SVP, VP, and Executive Assistants
- Provide personalized white-glove service and support for the executive team in both office and home environments
- Assist with the evaluation and deployment of new technologies to enhance executive productivity and security
- Build and own the executive IT support process and procedures
- Accurately manage crisis escalation and triage appropriately to other support teams
- Respond to executive technology support issues and be on-call as scheduled
- Manage hardware and software upgrades
- Provide direct feedback on issues impacting the executive team
- Travel domestically and internationally as required
Benefits
- Professional development budget
- Flexible in-office schedule (10+ days a month)
- Bi-weekly all-company meetings
- Team offsites, team bonding activities, and happy hours
- Competitive bonuses and equity
- Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Parental leave policies and family planning benefits
- Catered lunches and fully-stocked kitchens