Executive - Branch Operations (Cashier)

Skills

About the Role

You will be the frontline of the branch, accurately processing foreign exchange transactions including buying and selling currency, handling remittances, and issuing prepaid travel cards in line with RBI guidelines. You will greet and assist customers, guide them through forex products and rates, and resolve their queries professionally. You will perform KYC checks, adhere to AML/CFT policies, and report suspicious activities promptly. You will maintain accurate cash balances, reconcile tills and forex inventory daily, and record all transactions in the company's forex software. You will also upsell related products such as travel insurance and forex cards, and coordinate with the branch manager and back-office teams to keep operations running smoothly.

Requirements

• A graduate degree or equivalent required; a degree in Finance, Commerce, or related field is preferred
• Minimum 1-2 years of previous experience as a cashier, teller, or in a cash-handling environment, with exposure to forex or banking operations preferred
• Excellent numerical accuracy and attention to detail in cash transactions
• Strong customer service and communication skills with ability to explain rates, procedures, and resolve queries professionally
• Basic computer proficiency and familiarity with fintech or remittance software, MS Office/Excel for transaction logging
• Knowledge of forex products, exchange rate dynamics, KYC/AML procedures, and regulatory compliance frameworks
• High integrity, trustworthiness, and ability to handle large cash volumes securely
• Ability to work under pressure in a fast-paced retail environment while maintaining accuracy and composure

Responsibilities

• Execute foreign currency transactions accurately, including purchasing and selling forex, based on real-time rates
• Issue prepaid travel cards and process AD-II and INMT remittance requests, ensuring adherence to documentation standards
• Validate authenticity of banknotes using manual inspection, UV detectors, or currency-counting machines
• Maintain accurate cash balances at start and end of each shift and perform daily reconciliation of tills, forex inventory, and receipts
• Handle cash safely, deposit excess floats as per procedure, and report any discrepancies immediately
• Greet and assist customers and guide them through forex products, rates, and required documentation
• Provide accurate information on services, resolve complaints professionally, and escalate when needed
• Upsell related products such as travel insurance, forex cards, and remittance services to enhance customer value and branch revenue
• Perform KYC checks and verify documents before processing transactions, enforcing internal policies and RBI guidelines
• Adhere to AML/CFT policies and identify and report suspicious activities or attempted fraud promptly
• Record all transactions accurately in the company's forex software and ensure data integrity and timely updates
• Assist in preparing daily cash and reporting sheets and participate in internal audits and branch inventory counts
• Coordinate with branch manager and back-office teams to resolve anomalies, replenish currency stock, and ensure operational efficiency

Benefits

• Performance bonuses
• Sales commissions
• Equity for specific roles
• Recognition programs
• Medical coverage
• 24/7 employee assistance program
• Generous vacation programs including year-end shut down
• Flexible hybrid working environment (3 days per week in the office)
• Role-specific training
• Internal workshops
• Learning stipend
• Company-wide social events, team bonding activities, happy hours, and team offsites