Engineering Manager Agent
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and grow a team that builds reliable, scalable AI agents for production use. You will guide projects through the Agent Development Life Cycle, partner with customers to translate business needs into technical delivery, and help prioritize platform improvements based on customer needs.
Requirements
- Engineering team leadership
- Production systems
- Technical problem-solving
- Customer collaboration
- Technical communication
- Computer Science
Responsibilities
- Lead the design and delivery of production-grade AI agents
- Manage and grow a team of engineers
- Guide projects through the Agent Development Life Cycle from pilot through deployment and iteration
- Partner with enterprise customers and startups to address business challenges
- Surface unmet needs and prioritize platform initiatives with research product and platform teams
Benefits
- Unlimited paid time off
- Medical dental and vision benefits
- Life insurance
- Disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch snacks and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity