Driver Operations Specialist (Part-Time)
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You'll be on the ground floor at this exciting company, ensuring that driver partners have a smooth experience. You'll reach out to potential driver partners, pitch the Via value proposition, and support their onboarding. You'll serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts. You'll thrive in a fast-paced environment, tackling a wide array of customer issues and delivering above-and-beyond customer service, finding new and interesting ways to make customers smile. You'll notice even the smallest trends and pain points, then brainstorm ways to improve each customer's experience. You'll coordinate with management to channel customer feedback to other areas of the business such as technology, marketing, design, and product teams. You'll also learn Via's services, tools, and products inside and out while supporting other teams.
Requirements
- Clear communicator with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including Microsoft Office and Google Suite
- Experience with Slack
- Previous experience with CRM tools like Salesforce a plus
- Great listener and conversationalist
- Well-rounded team player who takes ownership of their work
- Strong work ethic and entrepreneurial spirit
- Willing to wear multiple hats and work on projects of all types
- Takes initiative to solve problems and get the job done
- Located in the Columbia, SC area
- Empathetic and able to put themselves in the customer's shoes
Responsibilities
- Reach out to potential driver partners and pitch the Via value proposition
- Support driver partner onboarding
- Serve as the front line for driver partners, improving their first experience or managing their accounts
- Deliver above-and-beyond customer service to driver partners
- Notice trends and pain points and brainstorm solutions to improve customer experience
- Coordinate with management to channel customer feedback to other teams such as technology, marketing, design and product
- Learn Via's services, tools and products while supporting other teams