Junior / Integration Manager
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
You will work closely with clients to solve technical integration issues, using data dumps and technical logs to diagnose problems and articulate clear solutions. You'll translate client feedback into concise issue descriptions, collaborate with internal teams to resolve or escalate issues as needed, and stay curious about new technologies, tools, and methods relevant to games and payments. You'll communicate solutions clearly, referencing documentation as needed, and use productivity tools like Confluence, JIRA, Basecamp, Slack, and Google Translate to manage your work effectively.
Requirements
- Bachelor's Degree
- 2+ years of experience
- Experience within the video game industry
- Ability to problem solve
- Prior integration experience
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Integration knowledge
- Ability to handle a significant workload and prioritize projects with high autonomy
- Effective time management skills and excellent attention to detail
- Proven track record of managing multiple priorities
- Ability to understand specific client needs and problem solve appropriately
Responsibilities
- Diagnose issues using data dumps and technical logs
- Articulate useful information for solving technical issues
- Describe issues concisely based on client feedback
- Provide customer service to clients
- Pass issues onto appropriate parties or escalate when necessary
- Explain solutions eloquently with references to documentation
- Use online productivity tools such as Confluence JIRA Basecamp Slack and Google Translate
Benefits
- 100% company-paid medical, dental, and vision plans
- Unlimited Flexible Time Off
- Personalized career roadmap
- Professional development through training and educational opportunities