Junior / Integration Manager, CIS/Europe
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
You will be responsible for design and UX sensibility, and gaining an understanding of how payments in gaming should work. You will assist developers and technical personnel to rapidly debug their technical issues, and escalate or transfer as necessary. You should be able to quickly diagnose basic technical issues and provide proper documentation.
Requirements
- Bachelor's Degree
- 2+ years of experience
- Experience within the video game industry
- Ability to problem solve
- Prior integration experience
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Integration knowledge
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
- Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
- Need to understand specific client needs and problem solve appropriately
- Multilingual proficiency (preferred)
- Experience with web or game programming (Unreal, Unity), or higher education in computer science (preferred)
Responsibilities
- Diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
- Describe issues concisely based on client feedback
- Provide customer service support
- Pass issues onto appropriate parties, or escalate when necessary
- Explain solutions eloquently and provide references to appropriate documentation
- Use online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and learn new tools as necessary
Benefits
- Unlimited Flexible Time Off
- Personalized career roadmap