IT Support Specialist
Ripple provides crypto and blockchain solutions for enterprises, enabling global financial entities to move, manage, and tokenize value. They focus on improving existing financial systems through partnerships and regulatory compliance, with products used in over 50 countries.
Projects
About Ripple
Ripple is an enterprise blockchain and crypto solutions company that aims to enable the world to move value as seamlessly as information moves today. Their mission is to build breakthrough crypto solutions for a world without economic borders. Using blockchain technology, Ripple facilitates global financial institutions, businesses, governments, and developers to move, manage, and tokenize value, thereby unlocking greater economic opportunity. The company works within existing financial systems to improve them, partnering with customers to streamline infrastructure and collaborating with regulators to ensure solutions are secure and compliant. Ripple's products are in commercial use by hundreds of customers across more than 50 countries, helping them expand into new markets, access liquidity solutions, and generate crypto-enabled revenue streams. They also support developers by providing tools for building on the XRP Ledger, a fast and sustainable public blockchain. Ripple’s payments, custody and stablecoin solutions empower financial institutions to integrate blockchain and digital assets into their business in a simple, secure, compliant way—all in one place. From instant payments to asset tokenization, blockchain and crypto are happening right now, across the world. It’s happening to suppliers, to retailers, to exchanges, to currencies, to sectors, to industries, to markets, and to global businesses. And it’s happening with Ripple.
Skills
About the Role
You'll join Ripple's outstanding IT team, ensuring the lights stay on and helping employees worldwide work with maximum efficiency. You'll work closely with the IT Support Manager, providing front-line support and hands-on technical expertise to keep the organization running smoothly. You'll handle walk-ups, tickets, and chat requests, troubleshoot a range of SaaS applications and device platforms, and support employees through onboarding, offboarding, and everyday technical needs. You'll also be the go-to person for conference room AV systems and play a key role in IT initiatives like deployments, office moves, and system migrations.
Requirements
- Proven experience providing IT support in a corporate environment
- Proficiency with ticketing systems such as Jira and FreshService
- Hands-on experience supporting enterprise SaaS platforms
- Familiarity with conference room technologies (Neat, Crestron, Logitech)
- Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting
- Knowledge of information security best practices
- Strong problem-solving and communication skills
- Willingness to work onsite 5 days a week
Responsibilities
- Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs
- Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others
- Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune)
- Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation
- Lead New Hire IT Orientation and provide day-one technical guidance
- Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
- Maintain accurate asset management and inventory records
- Develop and maintain IT documentation for end users and internal teams
- Support IT initiatives, including deployments, office moves, and system migrations
- Provide coverage for teammates during absences; participate in global on-call rotations when required
Benefits
- Professional development budget
- Flexibility to decide which 10+ days a month to come into the office
- Bi-weekly all-company meeting with Leadership Team
- Team offsites, team bonding activities, and happy hours
- Competitive bonuses and equity
- Health, retirement, family forming, and family support benefits
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and onsite & virtual wellness programming
- Generous vacation policy
- Parental leave and family planning benefits
- Catered lunches and fully-stocked kitchens with premium snacks/beverages