Support Engineer - Fresher
1Kosmos is an identity security company providing a platform for identity verification, passwordless authentication, and reverification across the user lifecycle. It serves workforce, consumer, and citizen identity use cases, helping organizations securely onboard and authenticate users while protecting personal data.
Funding
Projects
About 1Kosmos
1Kosmos offers a single platform that verifies identity at onboarding, enables passwordless authentication across systems, and reverifies users when risk changes, all built with government-grade security. Its privacy-first, decentralized architecture ensures user identity data stays with the user rather than being centrally stored or monetized, using verified biometrics and user-controlled, reusable decentralized credentials. The company serves workforce identity (employee onboarding and authentication), customer identity (consumer onboarding and fraud prevention), and citizen identity (secure access to government services) use cases, with clients such as Concentrix deploying passwordless authentication across hundreds of thousands of users. 1Kosmos integrates with existing enterprise systems like ServiceNow via pre-built integrations and APIs, and has been recognized by analyst firms including Gartner and KuppingerCole as a leader in identity verification and passwordless authentication.
Skills
About the Role
You will join the Support team as a fresh graduate eager to build a career in cybersecurity, identity management, and technical support. You will assist customers in resolving technical issues, manage support tickets, and help ensure the smooth operation of products and services. You'll work rotational shifts in a hybrid setup based in Mumbai, collaborating closely with Engineering, Product, and Customer Success teams while learning ITIL-based support processes and best practices.
Requirements
- Bachelor's degree in BCA, B.Sc. IT, B.E./B.Tech (IT/Computer Science), or equivalent
- Strong understanding of computer networks, operating systems, and web technologies
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills in English
- Customer-focused mindset with a willingness to learn
- Ability to work in rotational shifts
- Basic knowledge of Identity and Access Management (IAM)
- Familiarity with Jira, Service Desk, or other ticketing tools
- Understanding of authentication technologies such as SAML, OIDC, OAuth, and MFA
- Knowledge of ITIL processes, including Incident, Problem, and Change Management
- Basic understanding of cloud technologies and SaaS applications
Responsibilities
- Respond to customer queries
- Troubleshoot and resolve product-related issues in a timely manner
- Monitor and manage support tickets according to defined SLAs
- Assist in incident, problem, and change management activities
- Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues
- Document solutions, troubleshooting steps, and knowledge base articles
- Support customer onboarding and configuration activities
- Learn and follow ITIL-based support processes and best practices
- Assist with MFA configuration and identity management-related support requests
Benefits
- Exposure to enterprise-grade security technologies
- Structured learning and growth opportunities
- Hybrid work model based in Mumbai