Director Technical Consultant Post Sales Implementation and Activation
Skills
Candidate Availability
Remote · Canada · RequiredCanada · RequiredFL · RequiredMiami · RequiredNew York · RequiredNew York City · RequiredSan Francisco · RequiredRemote · United States · RequiredRemote · Required
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and develop the Technical Consulting organization, define its operating model, build repeatable implementation and activation processes, guide complex integrations, establish performance metrics, coach managers and individual contributors, lead escalations, and partner with Sales, Product, Engineering, Customer Success, and Account Management.
Requirements
- 10+ years of experience leading customer-facing technical delivery in SaaS, fintech, infrastructure, enterprise software, technical consulting, implementation, professional services, technical account management, or solutions architecture
- 5+ years of people leadership experience, including leading managers and scaling technical teams
- Experience making a technical post-sales motion more enterprise-ready
- Experience leading complex, multi-month customer implementations involving integrations and multiple stakeholders
- Strong judgment regarding integration design, APIs, data flows, system constraints, and implementation tradeoffs
- Experience partnering with Product and Engineering to create scalable solutions
- Experience building capacity models, implementation standards, metrics, escalation processes, team rituals, and cross-functional decision paths
- Clear executive communication and strong stakeholder management
- Ability to operate in ambiguity
Responsibilities
- Lead and develop the Technical Consulting organization
- Define the Technical Consulting operating model, including team structure, capacity planning, engagement rules, and escalation paths
- Build repeatable technical implementation and activation processes for enterprise and strategic customers
- Guide technical tradeoffs across APIs, data flows, identity, HRIS, ERP, and connected systems
- Partner with Product and Engineering to turn customer needs into scalable solutions
- Establish KPIs for implementation quality, activation, technical risk, capacity, customer outcomes, and team impact
- Coach managers and individual contributors on scope management and scalable solutions
- Lead complex customer escalations
- Coordinate Sales and Account Management handoffs and technical context
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF
