Director Sustaining Engineering
Graphcore is a SoftBank-owned AI-compute company developing AI processors, systems, and software for machine-learning workloads.
Funding history
About Graphcore
Graphcore develops Intelligence Processing Units (IPUs) and the Poplar SDK for building and running machine-learning applications. It continues operating under the Graphcore name as a wholly owned SoftBank Group subsidiary.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and develop the sustaining engineering function and a multidisciplinary team. You will own advanced technical support for complex deployed-system issues, drive root-cause analysis and corrective actions, analyze fleet and service data, improve reliability processes, and turn operational learning into recommendations for product, quality, and serviceability improvements.
Requirements
- Experience leading sustaining engineering, reliability engineering, failure analysis, hardware systems engineering, data-center infrastructure engineering, or a related function
- Understanding of deployed-system reliability, root-cause analysis, corrective action, serviceability, and lifecycle improvement
- Experience building and leading multidisciplinary engineering teams
- Experience working across hardware, firmware, software, operations, quality, manufacturing, sourcing, and suppliers
- Experience using telemetry, quality data, service data, and failure-analysis outputs
- Experience establishing scalable engineering processes and continuous improvement
- Communication and stakeholder-management skills
- People leadership skills
Responsibilities
- Lead and develop the Sustaining Engineering function
- Build, manage, and coach a multidisciplinary engineering team
- Own advanced technical support for complex deployed-system issues
- Establish and improve failure reporting, analysis, corrective action, and prevention processes
- Resolve recurring hardware, firmware, software, and system reliability issues
- Analyze fleet telemetry, service data, repair information, and failure-analysis outputs
- Drive feedback from deployed-system performance into design, validation, manufacturing, supplier quality, and serviceability improvements
- Define requirements for tools, workflows, laboratory capability, and data infrastructure
- Develop scalable failure-analysis approaches
- Establish reliability, issue, corrective-action, risk, and operational-performance metrics
- Represent sustaining engineering in cross-functional reviews and discussions
- Translate operational learning and technical analysis into strategic recommendations
Benefits
- Flexible working
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts
- Health Savings Accounts
- Disability insurance
- Life insurance
- 401(k) retirement plan
- Commuter benefits
- Wellness services
- Employee Assistance Programme
- Flexible interview approach and reasonable adjustments