Director, Product Management for Customer Engagement Platform
Skills
About the Role
You will lead the Customer Engagement Platform product organization, owning the end-to-end product strategy and roadmap for licensing infrastructure, identity backend platforms, and the next-generation customer portal. You will partner closely with Engineering, Design, Data, Finance, and Commercial stakeholders to deliver platform capabilities that drive acquisition, retention, and monetization at scale. You will lead and mentor a team of product managers, drive AI and data-driven experimentation across the product lifecycle, and represent the product function in cross-functional and executive forums.
Requirements
- Bachelor's or Master's degree in Computer Science, Business, Engineering, or a related field
- 12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams
- Deep domain expertise in software licensing platforms, identity and authentication systems, or B2C customer portal products with a track record of building platform products at scale for 100M+ users or transactions
- Experience defining and delivering API-driven platform products in partnership with engineering organizations
- Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization
- Excellent written and verbal communication skills in English
- Experience working in global, matrixed organizations spanning multiple time zones and cultures
- Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable
- Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus
- Exposure to AI-driven personalization, recommendation engines, or agentic product experiences is a plus
Responsibilities
- Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform
- Lead, mentor, and grow a team of product managers
- Own the product roadmap for licensing and entitlement infrastructure
- Drive the identity backend product roadmap including authentication account management and single sign-on
- Lead the strategy for the next-generation customer portal
- Partner with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy
- Serve as the primary product point of contact for CEP across eCommerce payments billing and accounts leadership
- Drive adoption of AI and data-driven experimentation within the product development lifecycle
- Lead talent management efforts including recruitment mentoring performance management and organizational development
- Partner with Legal Compliance and Security to ensure platform adherence to data privacy and regulatory requirements
- Represent the product function in cross-functional and executive forums