Director, Payment Operations
Ripple provides crypto and blockchain solutions for enterprises, enabling global financial entities to move, manage, and tokenize value. They focus on improving existing financial systems through partnerships and regulatory compliance, with products used in over 50 countries.
About Ripple
Ripple is an enterprise blockchain and crypto solutions company that aims to enable the world to move value as seamlessly as information moves today. Their mission is to build breakthrough crypto solutions for a world without economic borders. Using blockchain technology, Ripple facilitates global financial institutions, businesses, governments, and developers to move, manage, and tokenize value, thereby unlocking greater economic opportunity. The company works within existing financial systems to improve them, partnering with customers to streamline infrastructure and collaborating with regulators to ensure solutions are secure and compliant. Ripple's products are in commercial use by hundreds of customers across more than 50 countries, helping them expand into new markets, access liquidity solutions, and generate crypto-enabled revenue streams. They also support developers by providing tools for building on the XRP Ledger, a fast and sustainable public blockchain. Ripple’s payments, custody and stablecoin solutions empower financial institutions to integrate blockchain and digital assets into their business in a simple, secure, compliant way—all in one place. From instant payments to asset tokenization, blockchain and crypto are happening right now, across the world. It’s happening to suppliers, to retailers, to exchanges, to currencies, to sectors, to industries, to markets, and to global businesses. And it’s happening with Ripple.
Skills
About the Role
You'll join Ripple's San Francisco office to help scale the operational backbone behind Ripple's payment products. Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products, optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.
Requirements
- 10+ years in operations supporting payment services, trading, or middle office, with at least 3–5 years in a leadership capacity
- A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
- Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
- Comfort working in Google and Microsoft applications (ideally Excel and VBA)
- Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
- Exposure to automation initiatives and SQL query creation for daily operations is preferred
Responsibilities
- Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
- Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
- Support exchange and bank connectivity, integrating data into core operational processes
- Lead the transformation of reconciliation from manual to automated across a suite of products
- Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
- Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
- Support a globally distributed customer base for 24x7 offerings, including weekend and holiday activity
Benefits
- Professional development budget
- Flexible in-office collaboration schedule
- Bi-weekly all-company meetings
- Team offsites, bonding activities, and happy hours
- Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Parental leave policies and family planning benefits
- Catered lunches and fully-stocked kitchens